Troubleshooting installing Ellié Computing Merge

 

 

Common Issues

• Check that you system corresponds to the informations listed in the Compatibility and System Requirements page.
• If you are running Windows NT, 2000, or XP, please check that you have Administrator or Power User privileges.

Windows Installer Errors

• "You must be logged as an administrator or as a member of the Power Users group when installing this program". This error occurs when the Windows user does not have enough rights to install applications. Please note that users members of the "Users" group on Windows 2000/XP can run Ellié Computing Merge, but cannot install or uninstall it.
• Ellié Computing uses Inno Setup  as the software installation wizard on Microsoft Windows computers. We did not encounter any problem when testing Ellié Computing Merge installation on different Microsoft Windows systems.

Linux installation

• many distributions lack the libstdc++.so.6 (CXXABI_1.3.1) and have an older version of this library, the default installation now take this into account and install a compatible version inside Ellié Computing Merge directory, if you want to upgrade this library please follow README.txt instructions.
• 64 bits systems needs the packages ia32-libs and ia32-libs-gtk because Ellié Computing Merge relies in 32 bits versions of the libraries.

Solaris installation

• Ellié Computing Merge does not run on Solaris Sparc systems. Only Solaris 10 x86 is supported for the moment.

MacOS installation

• Ellié Computing Merge only runs on Intel x86 hardware. It has been tested successfully on MacOS 10.4. If you have any issue with previous 10.x versions, please contact us.  A PowerPC version was compiled on works in Rosetta, if you want to test it please contact us.

Other Issues

If you still have problems after trying the above tips or if your problem does not appear in the list, please contact our Technical Support.